Symptoms

What's going on?

ZCB calls on the Windows registry to populate the file tree on the Backup page. Sometimes, when a mapped drive is disconnected and reconnected, a user will re-map it under a different drive letter. The incorrect mapping must be removed in order for ZCB to properly display the mapped drive.

Resolution

  1. Open the Windows Registry Editor.
  2. Navigate to HKEY_CURRENT_USER\Network
  3. All drives available to the currently logged-in user will be displayed.
  4. Locate and remove the incorrect mapping.