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Error: Failed to create backup directory

Symptoms

  • You are using a network location as your local backup folder
  • The backup fails immediately
  • You receive the error noted above

What's going on?

ZCB is not able to write to the network location. The amandabackup user must have access.

Resolution

Verify that the amandabackup user has full read/write permissions to the mapped drive. The amandabackup user may be a local user or a domain user depending on your environment.

Please follow the steps in How to use external or mapped network drives with ZCB. If this is a NAS, please see How to use a NAS device with ZCB.