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ZCB is the complete backup solution for Windows servers. It backs up file systems and live applications such as Microsoft Exchange and SQL Server to a highly dependable storage cloud – Amazon S3 or Google Cloud Storage.

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What is a backup set

A backup set defines the parameters (the what, where, when, and how) for backing up a group of directories or an application such as Exchange. Each backup set can only be of a single type. For example, you cannot back up an Exchange server and Windows System state in the same backup set. Instead, you must make a backup set for each.

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What is the amandabackup user

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Since the data is available both on disk and the cloud, the retention policies under both "Local Storage" and "Cloud Storage" headings on "Backup Where" section will be applicable.

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Can I do backup and upload at the same time

Yes, you can choose the "Backup to Cloud" operation which starts uploading data as it is getting backed up. However, please note that no local copies of data will be available in this case.

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Can I install ZCB on multiple machines and use the same license on all of them

Yes, a single ZCB license can be shared across an unlimited number of systems. Please note that all such systems can potentially access the data backed up by other systems (via Tools>Restore Catalog menu option). Any machine that needs to be completely separated should have its own license. Encryption can also be used to prevent data cross-contamination.

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What file extensions you support

ZCB supports backup and restore of all types of files.

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Is ZCB HIPAA compliant

ZCB supports various requirements to comply with HIPAA regulations when it is properly configured and is implemented as part of a fully HIPAA compliant solution. When applied to cloud backup, HIPAA regulations largely apply in two areas - data privacy and data security.

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For more information about HIPAA compliance, please see  http://www.hhs.gov/ocr/privacy/hipaa/administrative/securityrule/securityruleguidance.html

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Using ZCB

How do I enable VSS (Volume Shadow Services)

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  • Right-click the My Computer icon and choose Manage from the popup menu.
  • Expand the Services and Applications tree and locate the Volume Shadow Copy Service.
  • If it is not started, do so.
  • If necessary, change the General Properties to make the Startup Type Automatic rather than Manual.

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How can I manage my backup sets

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Backup set names are limited to 32 alphanumeric characters. A backup set must be activated (which is the default state) for the backups it defines to actually be performed as scheduled.

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What happens when I "deactivate" or "validate" a backup set

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Validating a backup set: This is a simple way to check whether the essential configuration for the backup set is correct or not. If there are errors during validate, it indicates that the ZCB won't be able to use the configuration provided by the user to perform backup/restore operations correctly.

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When should I use differential or incremental backup levels

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However, if you wish to put backup data to a local disk (Backup to Disk or Backup to both Disk and Cloud operations) then you would need to configure the fields in the Local Storage section.

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Can I backup data from a mapped network drive

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Please see How to use external or mapped network drives with ZCB.

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Can I use a mapped network drive as the Local Storage on the backup page

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  • Ensure that amandabackup user has read and write access to the network share.
  • Map the network share as a mapped drive using the backup user and as amandabackup.
  • In ZCB Backup page, under the Local Storage section, use the browse button next to Location box to select the mapped drive.

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How do I backup NAS shares

Please see Can I backup data from a mapped network drive?

Backups of a NAS share will behave in the exact same manner.

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Can I backup Linux clients

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There is no Linux ZCB client. Amanda Enterprise provides this functionality. Please contact zsales@zmanda.com for more details.

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Does ZCB support FAT32 filesystem or Netware shares

ZCB can backup only NTFS filesystem. FAT32 filesystem can be used for Backup Folder if backup encryption is not required, and if the total backup size is less than 4GB.

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How do I configure ZCB to back up SQL Server, MS Exchange and Oracle servers

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Please see your User Guide for important details and requirements for backup of live applications.

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How long are the backups retained in the local backup folder and on the cloud

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In both cases, separate values can be set for local backups and for cloud backups.

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Do I need to restore a full backup and then restore the incremental/differential backup(s) to restore to a point in time

No. ZCB lets you select any point in time (based on when the last backup was performed), and then automatically determines which backups must be restored.

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How do I restore to a different directory

The Restore Page includes an option to restore to a different directory.

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Can I control the bandwidth being used by ZCB for upload/download

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ZCB also supports Time-based Throttling so that uploads can be throttled when necessary and left at full speed at other times.

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My backups take a long time to complete. What can I do to speed it up

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Compression in particular can consume significant system resources.

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Why can't I change the cloud location for a backup set

The cloud storage locations are all totally different from each other. If backup data is spread across multiple cloud locations, it will be difficult for ZCB to perform restores. Hence, once you choose a cloud storage location and save a backup set, you can't change it.
If you wish to use a different cloud storage location, please create a different backup set.

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How can I delete old backup data from cloud

You can configure ZCB to automatically delete old backup data by configuring suitable retention policies.

However, if you wish to manually delete data which has not expired as per the retention policy, please see How to delete backup data from disk or cloud.

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When ZCB is run using a non-Administrator user, one will see UAC messages on Win Vista, Win 7 & Win 2008. ZCB requires elevated privileges to create, delete & query schedules. So, when ZCB tries to create, delete or query the Windows scheduler, it throws a UAC pop-up so as to make sure that the actions are run under elevated privileges.

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Advanced Operations

Can I move existing local backups to a different disk location

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Please refer to the movebackup operation documentation in the Administration section of the ZCB user guide.

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Anchor
BackupCatalog
BackupCatalog
How do I restore to a different machine

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Database applications, such as Exchange and Microsoft SQL Server, have special requirements that must be met for restores to a new machine. Please refer to your User's Guide for more information on how to perform restores.

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Does ZCB log events to Windows Event Viewer

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Event Type: Error
Event Source: ZCB
Event Category: Backup-Restore
Event ID: 501
Date: 7/7/2009
Time: 5:40:33 PM
User: N/A
Computer: EXCH-SERVER-1
Description:
BackupSet3 - Backup failed with errors.
Error Details : File system not supported.
Please check log files for details.

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Why is the Backup Size on the Backup Page different from the Total Upload Size reported on the ZCB Monitor Page

The Backup Size on the Backup page shows the size of Backup archive. The Total Upload Size on the Monitor page includes the backup meta data and catalog for the archive in addition to the backup archive. So the Total Upload Size will be greater or equal to the Backup Size value. The backup archive metadata and catalog is required to recover the catalog in case of disaster recovery of ZCB machine.

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Cloud Storage

How can I verify the validity of the Cloud Certificate and Connection

Choose Cloud->Check Cloud Connection. This causes ZCB to connect to the cloud and validate the required subscription and keys. You can use this test to validate your installation, or to troubleshoot failed uploads/downloads. top

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I'm getting subscription failure errors trying to access the Zmanda Network Downloads page. Why

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If you have chosen ZCB with Amazon, do not access ZCB product using http://www.amazon.com/dp-applications or https://aws-portal.amazon.com/gp/aws/user/activation/index.html or http://network.zmanda.com/questionnaire.php. Using these pages will re-generate your Amazon S3 certificate, which renders your old/current S3 certificate useless . ZCB will then fail to upload data to S3 and restore data from S3. You will have to download new S3 certificate and import it in ZCB using ZCB user interface.

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How secure is my data with ZCB and the cloud

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Please see How to use encryption for more information.

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How to purchase cloud subscriptions

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After your purchase, your cloud certificate will be available for download from Zmanda Network. Please download the certificate to the ZCB Windows server and import the certificate into ZCB.

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How much are we spending? How much have we spent in the past

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Please click on Cloud > Cloud Billing to view billing activity and see what is being spent so far this month. You will need your Amazon account information to access the bill.

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How do I use a different account

Every additional account requires an additional subscription, available from the Zmanda Network.

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Who sends the monthly bill

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Customers who have chosen ZCB with Google Cloud Storage do not have monthly bills. ZCB-Google subcriptions are purchased annually.

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Support

I am facing a technical issue. How do I get support

You can contact our support by clicking on Help > Contact Support within ZCB itself. This will open your browser and direct it to the Zmanda Network. After logging in using your Zmanda Network account, you can open a support case from the Support tab.

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