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If you wish to restore an individual mailbox or message, please refer to Recover a deleted mailbox or a mailbox item below

Additional Requirements

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  • The Exchange version and service packs on the alternate machine must be the same as the original machine. 
  • Exchange must be installed and must have the same Organization and Administrative Group name as on the original server.
  • The storage groups and databases must already exist on the alternate server, and have the same names as the original storage groups or databases.
  • Because you are restoring to an alternate "recovery server" that has a different set of log files, the signatures on the log files must match. 
    • To ensure this, either rename the E0x.log file located in the Transaction log directory, or enable the Do not mount the database option while creating a Mailbox or Public folder store.
  • The Volume Shadow Copy Service must be enabled. 
    • In Windows 2003 Small Business Server edition, the Exchange Writer is disabled by default. Please follow the instructions in this Microsoft knowledgebase article to enable the Exchange Writer.
  • The Exchange VSS Writer must be stable.
    • Run the command vssadmin list writers in the Windows command prompt to check that the state of the Exchange Writer.
    • If it is not in a Stable state, restart the Microsoft Exchange Information Store Service.

Additional Requirements for selective restores in Exchange 2003 and 2007

It is possible to selectively restore individual Public Folder Databases and Mailbox Databases in Exchange 2003 and 2007, but there are further requirements that must be met. These requirements do not apply to

Individual databases can be restored without these additional requirements on Exchange 2010 and higher. 

  • Selective restore of Public Folder Databases and Mailbox Databases can only be performed to the Original location for Exchange 2003.
  • Selective restore to the Original Location or a Recovery Storage Group is possible for Exchange 2007.
  • The Database Files and the associated Logs must be selected on the restore page. They will be listed separately. You must select both.
  • The Delete existing transaction logs before running the restore method (discussed below) is not allowed for selective restores to the original location in Exchange 2003 or 2007.
    • No Loss Restore - Do not delete existing transaction logs restore will be performed for all selective restores, even if Delete existing transaction logs is selected.

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  • Navigate to the Restore page in the ZCB user interface and choose the a Restore Point you wish to restore.
  • By default, all databases will be selected. You may individually select a Mailbox Store Database or Public Folder Database & its associated Logs from Restore Select
  • Click the Edit button next to Review your restore settings.
  • Select  "Restore to Original Location" from the Restore To dropdown menu.
  • Select" Overwrite Original" from the Name Conflict Policy dropdown menu. 
  • Choose the Restore Method you wish to use.
  • Review your selections, then click Restore to start the restore process.

Restore To: Alternate Location

When chosen, this option will restore the Exchange databases to a different Exchange server. Restore to alternate Exchange servers is usually used because when the original server is no longer available.

Additional Requirements

  • All Global Requirements must be met, as well as all All Exchange-specific requirements must be met.
  • Any database that is to be restored must be in the Dismounted state.
    • For Exchange 2003 and 2007, all Mailbox Databases and Public Folder Databases within the target Storage Group must meet this requirement, even if a single database is being restored.
  • The This database can be overwritten by restore option enabled through the Exchange System Manager (Exchange 2003) or Exchange Management Console (Exchange 2007 and higher).

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  • Navigate to the Restore page in the ZCB user interface and choose the a Restore Point you wish to restore.
  • By default, all databases will be selected. You may individually select a Mailbox Store Database or Public Folder Database & its associated Logs from Restore Select
  • Click the Edit button next to Review your restore settings.
  • Select  "Restore to Alternate Exchange Server" from the Restore To dropdown menu.
  • Select" Overwrite Original" from the Name Conflict Policy dropdown menu. 
  • Review your selections, then click Restore to start the restore process.

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Note

It is not possible to restore a Public Folder Database to a Recovery Storage Group/Database. This functionality is not supported by Exchange. Any attempt to do so will result in a failed restore with the error "Restore could not proceed as VSS intialization initialization failed."

Further details about the failure can be found in the Windows Application Event Logs.

Additional Requirements

All Global Requirements must be met as well as any All Exchange-specific requirements must be met. There are additional requirements for restores to a Recovery Storage Group/Database.

  • The Recovery Storage Group or Recovery Database must be created before the ZCB restore begins.
    • Use the Exchange Management Tool or the Exchange Management Shell to create the Recovery Storage Group/Database
  • All of the recovery databases in the Recovery Storage Group must be dismounted.
  • All of the recovery databases must have the "This database can be overwritten by restore" option enabled.
  • The Recovery Storage Group or Recovery Database folder must be empty.

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  • Navigate to the Restore page in the ZCB user interface and choose the a Restore Point you wish to restore.
  • By default, all databases will be selected. You may individually select a Mailbox Store Database or Storage Group & its associated Logs from Restore Select.
  • Click the Edit button next to Review your restore settings.
  • Select  "Restore to Recovery Database" from the Restore To dropdown menu.
    • For Exchange 2007, enter the name of the Recovery Storage Group
    • For Exchange 2010 & 2013, enter the name of the Recovery Database
  • Review your selections, then click Restore to start the restore process.

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RecoverDeletedMailboxItem
RecoverDeletedMailboxItem
Recover a deleted mailbox or a mailbox item

ZCB does not directly support restore of individual mailboxes or messages. However, it is possible to use ZCB in conjunction with native Exchange tools to restore individual mailboxes or items.

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