In most circumstances, ZCB will upload the logs automatically when Help > Send Logs is clicked. Please see Collecting ZCB logs for troubleshooting.

However, in some cases, automatic upload is not possible or fails. Zmanda provides a customer-facing FTP server for such cases.

Please connect using the following credentials.

You may use the built-in Windows functionality or the FTP client of your choice.

For example, in Windows Explorer you can enter: and then enter the password at the prompt.

Notes on usage:

You must notify Support once your upload has been completed. Support is not notified automatically.